'Good Services' by Lou Downe

'Good Services' by Lou Downe

(1 customer review)


A practical book for designers, services designers  - practitioners and non-practitioners alike that interested in better service delivery, this book is the definitive new guide to designing services that work for users.

Available on back-order


'Good Services' by Lou Downe is a must buy book on Service Design and how to Design great services. Most of the services we use every day aren’t designed to meet our needs. In fact, most of the services we use every day weren’t designed at all

In the rush to create new and innovative experiences, services today have overlooked the one crucial thing we need from them: to be able to do what we set out to do with as little friction as possible

This is book is not about ‘great services’, ‘unique services’, ‘thrilling’ or ‘magical’ services. It won’t tell you how to ‘wow’ your users with something they didn’t expect, or build something that the world has never seen before

This book will tell you how to design a service that your users can find, understand and use without having to ask for help

It will tell you how to not disappoint your users, and make sure they can do the thing they set out to do

In a nutshell, it will help you to make services that work.

About the Author

Lou Downe is the author of Good Services, a book about how to design services that work.

She is the Director of Housing and Land transformation for the UK Government, based at Homes England, a former design director of the UK Government, and founder of service design in the UK Government.

She was voted one of the UK’s top 50 creative leaders by creative review and one of world’s 100 most influential people in digital government by Apolitical.

Lou regularly talks at conferences.




Additional information

Weight .5 kg
Dimensions 21 × 30 × 4 cm

1 review for 'Good Services' by Lou Downe

  1. Peter Fossick

    Peter Fossick (verified owner)

    An outstanding book on how to design and delivery good services. Accessible and easy to understand.

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